Frequently Asked Questions

Are your units clean?

Every Roo Jumps rental is cleaned and inspected after each use.  Each unit is vacuumed, and cleaned with a mild disinfectant inside and out.    

How long is a rental

Our typical rental is 6 hours, however, we can reduce the time and adjust our price accordingly if needed.

What does each rental include?  Do we need to provide a cord?

All pricing includes delivery, setup, and pickup of your inflatable rental.  Roo Jumps provides our own extension cords for every job.

Do you accept checks, credit cards? 

We still accept personal or business checks and Visa and Mastercard.

Will you match pricing of your competition?
Absolutely!  We will match or beat any offer from any competitor at any time.
 
How big of a space do I need?

That depends on which inflatable you are renting, refer to inflatable on website for sizing requirements

Do you set up on concrete or gravel?

We can set up on any surface you need us to.  We do have a minimal fee for anything other than grass due to the fact we need to provide tarps and sand or water barrels to anchor the inflatables

What is your inclement weather policy?

Roo Jumps will set up in virtually any weather conditions to keep your event a go.  The only time Roo Jumps will cancel is for winds over 25 mph.

How early before my rental can I expect my inflatable set up? 

You can expect our delivery driver anywhere from two hours to a half an hour ahead of your scheduled party time.

What should I do if the inflatable deflates?

First of all, we ask that everyone stays calm and assist those in the unit to exit safely.  Then call the Roo Jumps office to troubleshoot the problem.

Should the inflatable be unplugged if it rains, is windy, etc.?

The only time we ask that the inflatable be unplugged is if the wind is blowing in excess of 25 mph.  If it is just a light rain shower, leave the inflatable running.

Is there a price break for renting multiple units?

Roo Jumps does offer discounts for renting multiple inflatables, call for pricing

How far in advance should I book for my party?

Summertime is extremely busy for Roo Jumps, and have many rentals on any given day.  In order to get the inflatable of your choice, the sooner you reserve increases your chances of still having that particular unit available

What are the normal rental hours?

Roo Jumps will set up as early as needed for any given event.  Typically, Roo Jumps last pickup in the evening is 8:00 PM to avoid an additional charge.

Are you insured? 

Yes, many of our customers require a large liability policy in order to continue to do work with them.  Roo Jumps will be more than happy to provide a Certificate of Insurance if needed.  For an additional charge, Roo Jumps can also make you an Additional Insured on our policy

Do you do park setups?

Yes, if allowed by the City you are having your party.  Roo Jumps will even take care of calling for locates of the irrigation lines for you.  Some cities do not allow stakes to be driven into the ground, so Roo Jumps will take appropriate action to secure the inflatable